What do I do if I have an issue with a report?

Review our CAPER Common Errors Guide to see if your issue is in it. If it is, you can resolve it on your own. If not, please follow the following steps.

You can find the guide here: https://www.in.gov/ihcda/indiana-balance-of-state-continuum-of-care/files/CAPER-Submission-Correcting-Common-Errors-11.3.25.pdf

If you are having an issue with an HMIS report, email HMISHelpdesk@ihcda.in.gov.

If you are having an issue with an DV report, email DVHelpdesk@ihcda.in.gov.

In your email, include the following:

  1. Report Type (CAPER, APR, etc.)
  2. Report Parameters (date, projects, etc.)
  3. Screenshots of Report Parameters and Issue (if possible)
  4. Detailed explanation of what issue you're experiencing

You can use the snipping tool to share the report criteria section of the report:

image.png

For Windows:
To use the Snipping Tool, select Windows + Shift + S.
Then, click and drag the cursor to select the section of your screen that you want to share.
The image will be copied to your clipboard. Paste the image with the shortcut Ctrl + V

For Mac:
Select Command + Shift + 5
Open your screenshot from your desktop (or where screenshots are saved)
Press Command + C to copy it
The image will be copied to your clipboard. Paste the image with the shortcut Cmd+ V