General Helpdesk Tickets
General Helpdesk Tickets
How do I create a ticket?
To submit a ticket, please send an email to HMIS Help Desk or DV Help Desk at HMIShelpdesk@ihcda.in.gov and DVhelpdesk@ihcda.in.gov, respectively. For more guidance on submitting a good help desk ticket, please view our guide. https://www.in.gov/ihcda/files/HMIS-Help-Desk-Ticket-Manual.pdf
How do I submit a good helpdesk ticket?
The HMIS team created a guide for submitting a good helpdesk ticket.You can review it here under "HMIS Help Desk Ticket Manual" https://www.in.gov/ihcda/indiana-balance-of-state-continuum-of-care/hmis-clienttrack-and-dv-clienttrack/
When should I expect a response after submitting a helpdesk ticket?
Generally, users can expect an initial response within 1 business day of submitting a ticket. If there are extenuating circumstances, it may take longer due to team availability. This will typically be communicated with helpdesk users via HMIS & DV newsfeeds, an out of office response, or directly.