Clients

I accidentally created a new profile for a client that already had one. What do I do now?

If the clients are in HMIS, email HMISHelpdesk@ihcda.in.gov.If the clients are in DV, email DVHelpdesk@ihcda.in.gov.In your email, include the following: Subject Line that Contains "Client Merge" Target Client ID (client profile you want to keep) Source Client ID (client profile that will be mer...

I accidentally enrolled a client in the wrong enrollment or an extra enrollment. What do I need to do?

If the enrollment is in HMIS, email HMISHelpdesk@ihcda.in.gov.If the enrollment is in DV, email DVHelpdesk@ihcda.in.gov.In your email, include the following: Client ID Enrollment Name Enrollment Date Detailed Explanation of Why it Needs Deleted What not to include: Client Name Client SSN Clien...

What is a client merge?

A client merge is when a source client profile is merged into the target client profile. This is done when a client has two (or more) separate profiles. Here is an infographic explaining more about what happens during a merge.